Frequently Asked Questions

Shipping Information

What Shipping Methods are Available?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

How Long Will it Take To Get My Package?

Shipping time varies by location. These are our estimates (Standard Insured Shipping):

LOCATION

*ESTIMATED SHIPPING TIME

United States

12-31 Business days

Canada, U.K, Europe

12-40 Business days

Australia, New Zealand

10-31 Business days

Mexico, Central America, South America

15-51 Business days

Asia, North Africa 20-45 Business days
South Africa, Central Africa 25-51 Business days

*This doesn’t include our 2-5 day processing time.

How Do I Track My Order?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Do I Need A Account To Place Order?

No, you don't need an account to place order. But creating an account will let you create your wishlist and keep a record of all your orders.
For any inquiries feel free to contact us at info@gadgetsgorilla.com. Alternatively click here to contact us.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. An email containing tracking number and link to track your order will be provided once your item is shipped, alternatively you can track your order on our home page or clicking here.

RETURNS

GadgetsGorilla offers a 7-day money-back guarantee on all the products (subject to terms and conditions) sold through this website (excluding any free items) as long as products are returned in as-new condition and in the original packaging materials they were shipped in.

CREATING A RETURN

Please read the following conditions before initiating a return:

  • Products must be returned in original packagingundamaged, and free of any surface blemishes or scratches.
  • The return must be initiated within 7 days from when it was delivered.

At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.

Please send us an email at info@gadgetsgorilla.com and return your item to: 114 memorial avenue, Gillen Alice Springs NT 0870.

EXCHANGES

We will always replace any products that are defective or damaged within 7 days of delivery.

If you have any other questions, please contact us and we will do our best to help you out.

Shipping time varies by location. These are our estimates (Standard Insured Shipping):

LOCATION

*ESTIMATED SHIPPING TIME

United States

12-31 Business days

Canada, U.K, Europe

12-40 Business days

Australia, New Zealand

10-31 Business days

Mexico, Central America, South America

15-51 Business days

Asia, North Africa 20-45 Business days
South Africa, Central Africa 25-51 Business days

*This doesn’t include our 2-5 day processing time.

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.